STANDARD TERMS & CONDITIONS OF TRADING
a) In these conditions of sale 'The Company' means Access Lock & Key Service.
b) 'The Customer' means a company or person or other body which or who has contracted with the company for the purchase of goods.
c) 'The Contract' means the contract constituted by the Company's acceptance of an order.
d) (i) Nothing in these terms or conditions or the Company's current price list or estimates shall be deemed to constitute an offer, and the Company reserves the right to refuse any order.
(ii) All orders are accepted subject to the availability of the goods concerned.
(iii) No variation or modification of these terms and conditions will be binding on the Company unless accepted in writing by an authorized person from the Company.
a) List prices are subject to alteration at any time without notice and all orders are accepted on condition that they are charged at prices ruling at the date of despatch.
b) Prices are subject to the addition of value added tax at the rates in force at the date of supply, plus the cost of delivery (where appropriate).
a) Orders should not be accepted for processing without an official purchase order number.
If the Customer does not use a purchase order system then the person who is placing the order should use their name for verification purposes. The Company cannot accept any responsibility for any part number being incorrectly quoted.
a) Except as otherwise specified on the invoice or in this Condition, payment for goods is due by the 21st of the month following the date of invoice. Monthly statement of your account will be via by email.
b) If the Customer fails to make payment by the due date then without prejudice to any other rights of the Company:
(i) The Company shall be entitled to place the Customer's account on 'stop' until all invoices past the due date are paid in full.
(ii) The Company shall also be entitled to terminate the Contract with the Customer at the Company's discretion.
- The company reserves the right before delivery to require payment for the goods in full or in part.
- The Company reserves the right to charge interest on the outstanding amount at a rate of 3% over the base rate for payment outstanding longer than 21st of the month following invoice.
5. DELIVERY DATES
a) Any dates quoted for the delivery of goods are intended to be estimates only, but the Company will use reasonable efforts to deliver on dates promised.
b) The Company shall not be liable in any manner whatsoever for failure or delay in delivery howsoever such a failure or delay shall have been caused and provided that the Company shall have made reasonable efforts to deliver the goods offered.
a) Goods that have been correctly supplied will not be accepted back for credit unless agreed by the Buyer. If the company accepts returned goods it reserves the right to make a re-stocking charge of 20%, postage and labour charges will not be refunded. No credit or free of charge item will be issued unless the original invoice number and date are quoted and Returns Number obtained prior to returning any goods. All claims must be made within 7 days of date of invoice.
7. SPECIAL ORDERS
a) Goods which are not a normal stock item will not be accepted back for credit for any reason. Any goods ordered and not collected or not accepted on delivery will be charged for as if they were.
a) Shortages must be reported within 3 days of delivery or collection. We reserve the right to refuse a credit if we have been notified at a later date.
a) The Company is unable to cancel any orders after they have been received by Access Lock & Key Service, howsoever submitted - by telephone, facsimile, email or online.
10. TITLE TO GOODS
a) The title to all goods supplied to the Customer by the Company shall remain with Access Lock & Key Service and shall not pass to the Customer until the whole purchase price has been paid.
11. CUSTOMER DETAILS
a) If at any time the Customer details are amended or changed we must be notified at once. In the case of a change of address we must also be notified in writing as soon as possible.
12. BS EN ISO 9002
a) Not all products sold by this Company come from manufacturers that hold quality management certificates equivalent to that which would qualify for entry onto the DTI Quality Assurance Register. Customers requiring such sources are advised to make this known to us.
a) Access Lock & Key Service cannot be held responsible for any cost of repair or replacement of locks or damage howsoever caused by the use of the key, without first being consulted and authorisation being given for any work to be carried out.
b) The Company's total liability to the Customer in respect of defective goods will be limited to the replacement of the goods concerned or the making of an allowance not exceeding the price paid for them and the Company will not in any event be liable for labour or other charges in connection with the installation or removal of defective or replacement goods.
c) The Company shall be under no obligation to repair or replace or make good any loss, damage or defect which results from incorrect installation, alteration or modification without consent, wear and tear, accident, abnormal conditions of storage or use or any act, neglect or fault of the Customer or any third party.
d) The Company is not liable for any indirect or consequential losses or expenses suffered by the Customer, including but not limited to loss of anticipated profits, goodwill, reputation, business receipts or contracts, or losses or expenses resulting from third party claims.
e) It is the customer's responsibility to ensure the bona fides of the ultimate customer to whom they on sell our products.
14. INDEMNITY - THIRD PARTY CLAIMS
a) The Customer agrees to indemnify the Company against any loss, damage, costs, claims or expenses incurred by the Company in respect of any liability established against the Company by a third party arising out of or in connection with any of the goods, or any work or services supplied by the Company.
15. FORCE MAJEURE
a) The company shall not be liable to the Customer in failure to perform or delay in performing any of it's contractual obligations to the Customer caused by circumstances beyond the control, of the company.
16. DATA PROTECTION ACT
a) In accordance with our registration to the Data Protection Act telephone calls may be recorded and monitored for training purposes & quality control/customer services.